IT Support Administrator

At Catalyst, we care deeply about improving culture and behaviours within the construction and property industries. Our purpose and passion is to make the built environment greener and safer, and our culture is one of continuous improvement. We are always searching for the best people to drive our business, who share our values and will support our positive culture. We care for our people and aim to develop both the person and the professional whilst at Catalyst.

We are seeking a motivated individual to join our team as IT Support Administrator. This is an exciting opportunity to work in a dynamic, fast-paced, and rapidly-scaling company. Reporting to the Chief Technology Officer (CTO) you will work with our IT Support team to ensure our IT operations run smoothly, effectively, and in compliance with ISO27001, CyberEssentialPlus, and all legal requirements. Our expansion into new territories will give you the chance to be involved in shaping our global IT management strategy and approach, and as the administrator for various software systems, you’ll deploy security tools and policies to safeguard company information. You’ll also support our colleagues by resolving basic IT problems, assisting with on-boarding, and providing guidance on policies and systems.

This is a full-time role with the option of hybrid working (minimum 3 days on-site).

• IT Support and Signposting: Provide basic IT support and resolve IT-related issued for colleagues, or refer them to our external IT support team
• External IT Support Coordination: Be the primary contact for our external IT Support team
• Policy Management: Assist with the rollout and maintenance of security policies to safeguard company information.
• Learning & Development: Organise information security awareness training, and support the CTO in the development and rollout of an information security training plan.
• Onboarding and Offboarding: Collaborate with external IT Support team and internal operations team to support the onboarding and offboarding process.
• SharePoint Administration: Access management and ongoing configuration
• Security Certification: Support the CTO with the maintenance of ISO27001 and Cyber Essentials Plus certification.
• Regulation&Compliance: Stay updated with relevant information security laws and regulations and support compliance across all international operations.
• Ad-hoc: Support the CTO on adhoc IT and cybersecurity projects in alignment with our IT strategy

• Experience of installing and maintaining IT hardware and software
• Strong knowledge of Windows operating system
• Confident communicator with good people skills
• Good time management
• Good organisational skills
• Basic understanding of ISO27001 and Cyber Essentials Plus certifications

We are open to speaking to applicants with either a relevant academic degree, or 2+ years of relevant professional experience

• Income protection
• Company Pension Scheme
• Hybrid & International remote working opportunities
• Learning & development support
• Company gym (Dublin & Cork)
• Wellbeing Programme
• 25 holiday days & two company days

€30,000 – €35,000 (DOE)